Terms & Conditions

We have tried to make it as easy as possible for you to order on the Faber Music Store. The description against each entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling. To view prices in Euros please use the currency selector displayed at the top of each page.

Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight of the products. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation in the Checkout section.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

You will need to register on this website to place an order. By doing so, you will be able to check the status of your orders, edit your Account Info, view past orders and access your digital prints in My Account.

Online Payments

It is Faber's e-commerce policy never to capture or store any bank card details belonging to our customers within our own systems: all transactions that take place on our websites are handled by our payment provider www.securehosting.com. Should you have any queries relating to online payments from fabermusicstore.com that are not covered in the FAQs section, we would encourage you to contact Secure Hosting on +44 (0)845 269 6645 or info@securehosting.com - quoting your Transaction Reference Number in any communication with them.

Your right to cancel

The Faber Music Store supplies goods on a firm order basis. However, under UK law, the Consumer Rights Act 2015 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 30 (thirty) calendar days of the date of receipt. This applies to all goods supplied by the Faber Music Store with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 14 (fourteen) calendar days of the date on which you received them.

However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact the Customer Services Team on +44 (0) 1279 828988 or email sales@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music Ltd will replace the entire package, not just the damaged component.

Digital Goods

Our sale and supply of digital sheet music files ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them, and be fit for purpose and of reasonable quality.

Please note that if a Digital File supplied by us is faulty or is not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to your money back.

If you can show that a faulty file has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Our sheet music files are delivered in PDF format and can be downloaded and saved to your computer. You are permitted to make 1 print out of the file.

Audio files are in MP3 format and can be downloaded and saved to your computer.

Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.

Orders supplied incorrectly or received damaged

In the event of an order being supplied incorrectly, or if you receive it damaged, we advise you to contact our Customer Services Team on +44 (0) 1279 828988 or email sales@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked "Authorised Return". Faber Music will send you either a replacement copy or provide you with a full refund.

Photocopying

Please remember that it is illegal to photocopy music without a licence from the copyright owner. To photocopy is to steal from the composer/author and the publisher.

Contact Details

For anything arising out of the above, or for further information, contact the Customer Service Department at the address below:

Customer Services

Faber Music Ltd

Burnt Mill

Elizabeth Way

Harlow

Essex

United Kingdom

CM20 2HX

Tel:
+44 (0) 1279 828988
Fax:
+44 (0) 1279 828990
Email:
sales@fabermusic.com

The Faber Music Store resides on servers operated and maintained by Faber Music.

Faber Music is registered in England, No. GB 2703274

Registered Office: 74-77 Great Russell Street, London, WC1B 3DA

Vat registration No. GB 523 2613 79